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Return Procedures

Need to Return a Part? (Ordered Wrong or Sent Wrong)

Call customer service at 1-800-338-5238 ext. 129 prior to returning the parts.
The Company will issue a Return Authorization Number (RAN). This RAN must be written on the outside of the returned package. If there is no RAN on the outside of the box, the Company will apply a $25 charge against the refund amount. When returning any part to us, include a photocopy of the original invoice.

New and Remanufactured Parts are returnable for 30 days subject to a 15% restock fee. After 30 days from invoice date there will be a 25% restock charge. After 90 days, parts are not returnable.

Salvage parts are not returnable. Salvage defects are covered by a 99 day warranty to replace or to repair at our option.

It is the customer's responsibility to insure that goods are packaged properly to prevent shipping damage.

Need to Return a Part? (Defect)

Call customer service at 1-800-338-5238 ext. 129 prior to returning the parts.
The Company will issue a Return Authorization Number (RAN). This RAN must be written on the outside of the returned package. If there is no RAN on the outside of the box, the Company will apply a $25 charge against the refund amount. When returning any part to us, include a photocopy of the original invoice.

In the case of defects, the Company has the option to replace, repair or refund parts.

Replacement shipping is covered only if the part upon installation, not subsequently.

It is the Customer's responsibility to complete the attached "defective parts return fact sheet" for each part being returned. Do not write, "does not work" as a reason for defective merchandise. Explain why the part does not work or what the part does not do.

When returning any part to us, include a photocopy of the original invoice.

It is the customer's responsibility to insure that goods are packaged properly to prevent shipping damage.

Need to Return a Part? (Damaged in Shipping)

Call customer service at 1-800-338-5238 ext. 129 prior to returning the parts. It is the responsibility of the customer to report any and all damage to the freight company or delivery driver. Any and all shipping damage must be reported to our Company within 10 days of Customer's receipt of goods. Please make note of any "visible damage" on the delivery ticket, or the freight carrier may not honor a freight claim. For "hidden damage", keep all packing material, box(s), etc. for a freight representative to review. Failure to keep all packing material or report damage will void any and all freight claims.

Call Tags

A service charge of $6.00 plus freight cost will be deducted from any credit refund to cover call tag return service.

CUSTOMERS ARE REPSONSIBLE FOR RETURN FREIGHT CHARGES.

The Company will not accept C.O.D. returns.

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