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Return Policies

The Company will not accept C.O.D. returns.

A copy of the original invoice must accompany all returns.

Customer must obtain a Return Authorization Number (RAN) prior to returning any items. Returns without a RAN are subject to a $25 fee charged against the refund (excludes cores - see below).

Items NOT Returnable

Special Order parts are NOT returnable.
Salvage parts are NOT returnable.
Books and manuals are NOT returnable.
Parts, which have been installed, plugged-in, or marked in any manner, are NOT returnable.
Electrical parts are NOT returnable unless unopened in the original packaging.
Tools are NOT returnable.
Items not purchased from the Company.
All parts purchased over 90 days except in the case of defective items.

New and Remanufactured Parts Returns

New parts and Remanufactured parts carry a 30-day return policy from invoice date and are subject to a 15% restocking charge. After 30 days, a 25% restocking charge is charged. The 25% restocking charge may be reduced to 15% if the customer agrees to accept Store Credit in lieu of a refund.

No returns of parts purchased after 90 days.

All returned parts must be in saleable condition and in their original boxes. Dirty and greasy boxes are not returnable.

Special Order parts are not returnable.

Parts that have been installed, plugged in or marked in any manner are not acceptable for return.

Electrical parts are not returnable.

A Return Authorization Number (RAN) must be obtained from customer service at 1-800-338-5238 ext. 129 prior to any return. A $25 dollar charge will be applied against the refund on any returns without a RAN. All calls will be returned between 8:00am to 1:00pm the following business day.

Salvage (Used) Parts Returns

Salvage (Used) parts are NOT returnable.

Core Returns

Cores must be complete, fully assembled and in rebuildable condition in order to receive core credit. A box of parts does not constitute a rebuildable core. A part requiring welding does not constitute a rebuildable core.

Upon receipt, the Company will inspect the core and refund the core charge less whatever non-wear parts are broken, missing, or damaged. Cores requiring welding may be fixed at the customer's option in order to make the core "rebuildable". Charges for repairing a core are deducted from the core refund.

If the customer refuses to repair a core to make it rebuildable, the core will be returned to the customer, freight collect and no core refund will be made.

Cores must be returned within 90 days. After 90 days, a 25% late charge will be deducted from the core refund.

Salvage (Used) cores associated with the sale of Salvage (Used) parts need only to be complete and assembled.

All cores must be returned in the original manufacturer's box.

Cores returned must be the same as the unit sold.

Ratios of differential units returned must be the same as the ratio sold.

The customer is responsible for the return of the core. The cores should be packed carefully for return in order to protect the core from shipping damage. The Company is not responsible for shipping damage.

Rejected cores will be returned to the customer freight collect and no core refund will be given.

Partial core credit will NOT be given for partial or damaged cores. See above for terms of core repairs.

Cores can be returned using your original invoice number as the return authorization number.

Shipping Damage

Damaged shipments are the responsibility of the carrier. Check all shipments before you sign for them. If your shipment arrives damaged, you must note that fact on your receipt/bill of lading and have the driver acknowledge with their signature. The Customer must report shipping damage to the carrier and to our Company within ten days of receipt of goods. The Customer is responsible for initiating all freight claims with the carrier.

Claims for shipping damage or damaged merchandise will be issued only after all issues are settled with the carrier.

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